Complaints Policy V1.1
At Atelier clinic, we strive to ensure full customer satisfaction and best practice is always upheld. However, in the unlikely event that you feel we have failed to meet this, then your complaint will be dealt with in a friendly, warm, and professional manner.
Atelier Clinic are committed to meeting the standards and codes of practice that must be upheld to retain the regulatory requirements of all healthcare practitioners including the Nursing and Midwifery Council and Healthcare Improvement Scotland registrations. Consequently, we are committed to providing and promoting safe practices by ensuring impeccable service standards are always met to minimise any risk of harm and promote patient satisfaction.
Review Date: 20/08/23