Duty of Candour Report 22/23
| Name & address of service: | Atelier Clinic, 10-16 Grange Street, Kilmarnock, KA1 2AR | |
| Date of report: | 15th May 2023 | |
| How have you made sure that you (and your staff) understand your responsibilities relating to the duty of candour and have systems in place to respond effectively?
How have you done this? |
Duty of Candour Policy in place – all team trained in this, and policy is available in clinic Duty of Candour is Mandatory Training that all staff complete yearly |
|
| Do you have a Duty of Candour Policy or written duty of candour procedure? | YES |
| How many times have you/your service implemented the duty of candour procedure this financial year? | |
| Type of unexpected or unintended incidents (not relating to the natural course of someone’s illness or underlying conditions) | Number of times this has happened (April 22 – March 23) |
|---|---|
| A person died | 0 |
| A person incurred permanent lessening of bodily, sensory, motor, physiologic or intellectual functions | 0 |
| A person’s treatment increased | 0 |
| The structure of a person’s body changed | 0 |
| A person’s life expectancy shortened | 0 |
| A person’s sensory, motor or intellectual functions was impaired for 28 days or more | 0 |
| A person experienced pain or psychological harm for 28 days or more | 0 |
| A person needed health treatment to prevent them dying | 0 |
| A person needing health treatment to prevent other injuries as listed above | 0 |
| Total | 0 |
| Did the person responsible for triggering duty of candour appropriately follow the procedure?
If not, did this result any under or over reporting of duty of candour? |
N/A |
| What lessons did you learn? | N/A |
| What learning & improvements have been put in place as a result? | N/A |
| Did this result is a change / update to your duty of candour policy / procedure? | N/A |
| How did you share lessons learned and who with? | N/A |
| Could any further improvements be made? | N/A |
| What systems do you have in place to support staff to provide an apology in a person-centred way and how do you support staff to enable them to do this? | Regular training with full team. Robust Complaints policy in place. Regular client reviews in clinic following any incidents that may occur. Regular one to one’s with all team members |
| What support do you have available for people involved in invoking the procedure and those who might be affected? | Freedom to speak in place which provides support for anyone who may need it. |
| Please note anything else that you feel may be applicable to report. | N/A |